Any Field manager or a FSM company in general, that has switched to a Field service management (FSM) tool, it's practically impossible to imagine going back to a timeworn method of paper recordkeeping
FSM software entirely transforms the way a business operates from increasing productivity to saving time, boosting revenue, customer satisfaction and much more. The differences are clear like night and day.
That being said, no FSM software can be a perfect solution for your business. For instance, Let's take one of the top players in the industry AKA Jobber.
Even though jobber provides a good platform to perform most of the Field service tasks, long term users are well aware of the fact that, using jobber is a job in itself rather than an easy to use FSM tool. Besides that, there are several other drawbacks that force thousands of their gloomy users to look out for an alternative tool for Jobber. If you're one of them, then
Chill out, We've got you covered!
What is Jobber?
Jobber is a cloud based Field service management solution, estd in the year 2011. The tool helps small and mid size service businesses by managing their field staff, providing customer support and simplifying the billing process through dashboard or a mobile app.
They claim to support 50+ service industries by providing interchangeable tools to effectively manage their business.
The provider offers a trial version, cloud option with limited set of features, and three paid editions
The features :
They are well ahead of their competitors in terms of features they provide. They focus mainly on providing their customers with simple, easy-to-setup tools that require minimal customization. The features are
- Integrated CRM
- Real time scheduling and dispatching
- Expense tracking
- Online booking
- Invoice creation/billing
- Client hub
- Automatic emails
- Client reminders
Features they offer are second to none. With these, a business can easily eliminate paperwork, improve communications between office and field and schedule their jobs.
Why Jobber may not be a perfect fit for your business?
The features that you just saw may excite you to the point that you want to just subscribe to jobber to benefit your business. But, I would like you to stop here for a second. If you are considering using Jobber for your business, here are the few questions that you should be asking
- Is the PRICING affordable for small & medium sized businesses?
- Can Jobber trigger RECURRING PAYMENTS?
- Does it have a sophisticated ONLINE BOOKING PLATFORM?
- How USER FRIENDLY is their mobile app?
- Does it have an OPEN API?
- Can mobile app support stable OFFLINE FUNCTIONALITY?
- CUSTOMISABLE FORMS and PRICING TOOLS available?
- Does it provide In person ONBOARDING & IMPLEMENTATION support facility?
- Is there a DEDICATED SALES TRACKING feature?
- TWO-WAY SMS facility for customer enquiries and Scheduling changes?
- Can you RETRIEVE THE DATA once you delete it?
To your surprise, the answer from Jobber for all these questions will be a NO! These are mandatory features to be in a FSM software in order to act as an One stop platform. The above questions clearly show you that, have to use multiple other software with Jobber to efficiently handle your business.
Not particularly for Jobber, I suggest you ask these questions before choosing any Field service management software.
Let's explore a powerful alternative that not only checks all the above questions unlike Jobber, but also the most cost effective solution for your business.
Best Jobber alternative - Fieldproxy Field management software
If you're looking for an intuitive solution for your business regardless of the size of your organization, Fieldproxy offers you the whole benefits with 80% less subscription cost than the counterpart.
What is Fieldproxy?
Fieldproxy is an all in one Field service management software to handle your entire field operations. It is a full featured software product that helps managers of retail, pharma, consumer goods, real estate and construction etc., to collect data in a structured format.
Managers can create workflows for their employees from the web dashboard and assign tasks for their agents within minutes.
It has a user-friendly mobile app from which the field agents can update the tasks once they complete and managers can get field updates in real time.
Fieldproxy has workflows specially designed to ensure that the on-ground field agents are safe and secure. In this time of pandemic, this special feature acts as a life saver by tracing the contact, hygiene compliance and accountability.
"Fieldproxy gives us more visibility of how our business is moving and make us much
more efficient each day"
Source : Chantelle, Field service manager
Features of Fieldproxy :
This feature rich cloud based application brings all your field tasks under one roof with the most interactive web application and highly capable mobile app. The heavy duty software provides ample features like
Attendance management :
Field agents can mark their attendance along with their photo and location remotely from anywhere, from the comfort of their mobile app.
Scheduling and Dispatch :
Flexible Scheduling allows managers to schedule the jobs for their agents weeks ahead to get them to the right place at the right time.
Mobile app :
Fieldproxy mobile app is designed to perform the day to day operations Effortlessly
Invoicing and Follow ups :
You can use the prebuilt templates to generate an invoice with just a tap. The generated invoice can be easily downloaded and shared with anyone.
Order booking :
The software has a portal, from which you can place orders conveniently without making frequent calls to the suppliers
Inventory management :
Inventory management acts as a platform to monitor and organize all your Inventory from a single pane
Attractive dashboard :
Managers can filter the agent metrics according to their needs and can easily view the performance in a dashboard.
Report generation :
Tedious reports are automatically generated and system automatically sends you via Whatsapp or mail.
Geo tagging :
Locations are geotagged with the GPS coordinates for accurate monitoring of on-field agents.
Route optimization :
With this feature, managers can navigate their field service agents with efficiently planned routes to beat the traffic.
Integrated CRM :
Maintain long term customer relationships with Fieldproxy's friendliest CRM to conduct meetings and to always stay connected with the customers.
Feedback collection :
In order to increase the customer retention, the mobile app allows the service agents to collect the service feedback from clients and automatically gets saved in the customer feedback portal.
Technician info sharing with customer :
You can further pamper your customers, as the software automatically sends the service details like time, technician location to the customers beforehand to the service.
Automated email & SMS :
Service agents will be automatically reminded of their jobs on the previous day Itself. Besides that, this feature comes very handy for managing inventory, as the tool automatically reminds you to make a purchase when the product falls below the threshold.
Expense tracker :
This feature helps you to save ample time. Once the agents update all their expenses from their mobile app, it automatically calculates all the expenses and sends you a report.
Hence, you can always be aware of the expenses without any effort.
Setup a Hierarchy :
Managers can set unique permissions for each of their team member and manage their ability to see the information in the mobile app.
Shallow learning curve :
Field agents have to spend most of their time on diagnosing problems and making repairs. They don't have to spend dedicated time learning how to use the app.
Reasons why people move to Fieldproxy from Jobber :
The first concern for any business owner before opting for a software will be whether the tool provides value for money? The above comparison brings to a solid conclusion that Jobber is not value for money for it's steep price.
- Jobber provides a free trial version. The trial version has numerous restrictions.
- Fieldproxy also provides a free trial for 7 days with no limitations in obligatory features.
- Very few people know that Jobber charges for support. And ultimately you would need support to smoothly run your business.
- Fieldproxy assures you 24 x 7 support free of cost.
- Recent survey showed that for the first time users, the complexity of the jobber mobile app left 40% of the field agents clueless about what the software is and what it actually does.
- The simple design of the FP mobile app had an overwhelmingly positive response from the field service agents in terms of ease of use.
- Routing is a feature that can never be compromised. Jobber's Mapping system is quite complex to follow and most of the agents have complained that the app didn't allow them to reset the routes to more than twice a day.
- Fieldproxy is highly flexible and the app is free of any kinds of bugs.
The Final verdict :
Finding the best Field service management can be really tough. You would have noticed that the market is dominated by the so-called top players. Don't let The ratings influence your decision when looking for a FSM tool.
If you streamline your search by taking multiple factors that I mentioned above into consideration, Fieldproxy software proves a greater value for money and will be a perfect fit for your business than the pricier softwares.
You are just a click away from trying out Fieldproxy Field management software. Book a demo now to start experiencing the best possible alternative for Jobber.