What's Coming Up For Field Services In 2022 - Fieldproxy

Field services have faced a major setback due to the current pandemic, and bouncing back seems like a far cry. But things can get better if you take mind of a few field service trends that might be coming your way in 2022

Posted by By Shoaib Ahmed on 2021-08-26

What’s On This Page

  1. Introduction
  2. Why Field Service Matters
  3. What’s The Current Situation In The Field Service Sector?
  4. What To Watch Out For In 2022
  5. Closing Thoughts


Field service is a major portion of the sales industry, and COVID-19 took out a huge chunk of revenue from the sector across the globe, leaving a lot of organisations to run out of business and a lot more people scrambling for change. With relaxations coming into effect in the coming months, however, things are certainly looking up - as people are starting to go out into the field much more, slowly but surely increasing the number of conversions from field sales.

But should we just ignore everything that has happened, or can we learn from the setbacks of 2020 and 2021, to skyrocket our growth in 2022 and make up for past mistakes? That is exactly what we’ll be discussing today, with current and future projections and data in mind - how exactly do we make the most of our field services in 2022?

Why Field Service Matters

If you check out our LinkedIn post on the importance of Field Service automation and management, you know that there are close to 42 million smart homes in the US that need to be approached with a proper field service strategy. You simply cannot try and replace field service with some other solution and hope it would work. Field service is an important part of the client acquisition process, and it cannot be neglected that easily.

What’s The Current Situation In The Field Service Sector?

Because of the current pandemic, millions of businesses are struggling to rack up their sales numbers, and this isn’t sitting well with a lot of investors.

There is no doubt that the field service industry is huge. Customers can typically see the value in outsourcing to a third party and their expectations are increasing. The last thing you want is to disappoint a customer who has already entrusted you with their business.

It is important to understand that the field service industry is a lot different from traditional service businesses. The biggest difference is the amount of time that technicians spend outside of your office and on the road. Because of COVID-19, this amount got drastically cut down, leading to a steep fall in numbers.

Needless to say, a lot of industries took a hit, and field service was no different. But the good news is, these industries are starting to open up again. And with new relaxations and regulations come new opportunities.

What To Watch Out For In 2022

There are several things that are looking to shake the field service sector in 2022, and by huge margins. Let’s take a look at some of the most significant ones.

Lesser In-Person Connects

Remote work has become the new norm. People are voting for getting stuff done from home - that means fewer interactions, and lesser opportunities to build a lasting presence with potential prospects.

Of course, the comfort and safety of your clients and customers come first, but if you speak in terms of field service, physical connections are the key to customer conversion. Without them, you might as well just be paying them to sit all day doing nothing.

More Time Spent In Maintenance Than Purchasing

When you’re trying to cut costs, it would initially make sense to keep using your existing products rather than paying for a new one, even if it needs maintenance a few months down the line. That is exactly how businesses are getting themselves accustomed to, so that down the line in 2022, they do not burn through cash too quickly, and in turn, recover from the setbacks of 2020 and 2021.

Outcome-based Contracts

People are also getting hungry for results. Having gone through scarce projection during COVID, every business is eyeing to skyrocket their growth, and that can only happen with conversions. Hence, they’re willing to pay contractors only based on the results they produce.

Adding Additional Skills Is Cool Now

Due to the global economic downturn, many end-users are postponing new hardware purchases and upgrades. Instead of buying additional equipment and leasing new devices, they’re making the most of what they’ve got. Businesses are increasingly focused on maximizing uptime, improving resolution time, and integrating new related services. As a field service business working in the current environment, value-added services help to maximize existing systems and enhance market relevance.

Renewed focus on innovation and development

With fewer resources available and remote work arrangements accelerating across industry sectors, there is a renewed focus on innovation and development. While many organizations aren’t ready to purchase expensive new equipment, the demand for existing technology resources is growing all the time. This novel situation has ushered in a new era of hardware and software development in the service sector. From collaborative software solutions to creative field service mobile apps, businesses that offer something new are the ones that are likely to thrive.

Need for dynamic workforce models

In these challenging times, it is expensive to build and maintain a full-fledged field service network. With demand likely to fluctuate even more in the months and years ahead, businesses need to balance moments of quiet with periods of overutilization. Service delivery operations don’t stop in mission-critical environments, which leads to an increasing reliance on contractors and outsourced service partners. Field service businesses can work with organizations to reduce capital and operating expenses, and implement proactive solutions to help improve response and resolution times.

Growth of valuable partnerships

Businesses around the world are facing pressure due to COVID-19. From infrastructure demands to workforce costs, tried-and-tested operating models have become unrealistic for many organizations. While many of these challenges are being met through new dynamic workforce contracts, there is an additional need for sustainable long-term partnerships. Now more than ever, organizations are looking for companies with similar values. As an outsourced service provider, it’s important to focus on branding, company goals, and higher-value services that align with specific industry sectors.

How Fieldproxy Can Help

In this prevailing economic condition, if there’s anything you can do to out-manoeuvre the competition, it is by getting an automated solution that saves you time, gets more work done, and increases the effectiveness of your employees. Fieldproxy is your solution.

Fieldproxy is your one-stop solution to all your field service management needs. With Fieldproxy, you can easily

  • Create unique dashboards
  • Identify areas of improvement
  • Track systems with greater efficiency
  • Create and manage client requirements seamlessly.

And that's not all. With Fieldproxy, you can do so much more. Book a Fieldproxy demo and improve your field sales teams with just a few clicks today.

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