Acme Telecom Africa Uses Fieldproxy

About The Company

Acme is building a large-scale telecom services organization, and it relies on Fieldproxy to help it reach new heights.

The company has operations across Africa, and works to ensure sustainable and robust transmission and telecommunication channels stay reliable for long. Understandably, they have a huge field team that helps them reach this vision.

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Obstacles In Acme's Growth Plans

Acme Telecom is headquartered in Ethiopia, and has its operations spanning Africa. They have a large-scale field service team that works on service management for telecommunication towers.

It struggles with a few key challenges that Fieldproxy helped solve for

• Callout Coordination
• Site Survey Efficiency
• Maintenance Management
• Service Support And Asset Tracking
• Location Intelligence

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Acme has a massive outside Service operation. Their teams are out on the field nearly every single day, creating leads and opportunities for the company. The field agents have a set hierarchy, with managers and different reporting hierarchies. Consequently, managing all of these users can get cumbersome really quickly.

With the onset of the COVID-19 pandemic, things got a bit more hectic. Fieldproxy came into the picture with its host of readymade solutions, enabling Acme to launch swiftly and execute their operations at a higher level, without having to spend a lot of hours patiently waiting.

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Acme's Partnership With Fieldproxy

Service Team Management

Leveraging Fieldproxy’s advanced lead creation and Service visit scheduling features, Acme’s field Service professionals were able to decrease turnaround time drastically. The features helped outside Service professionals perform faster Service visits. How?

• Service professionals create leads and prospects on the Fieldproxy app
• Schedule visits through the mobile app
• Take down orders and Service requests
• Managers get notified immediately when a sale is made
• Even if a sale is not made, a follow-up visit is scheduled from the mobile app itself

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Location Intelligence for Active Monitoring

Fieldproxy's solution has provided Acme with real-time location tracking of their sales team. This has enabled them to monitor their field sales team activities, gain visibility over the field, and ensure they are following the assigned Job schedules. With this enhanced visibility, Acme has been able to optimize their sales operations, identify potential bottlenecks, and make data-driven decisions to improve productivity.

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Territory Based Data Access And Privacy

With Fieldproxy’s highly flexible role builder and team management systems, it became incredibly easy for Acme to manage and deploy all of their field teams with just a few clicks.

Creating a hierarchical structure and allocating tasks and schedules to specific teams and resources becomes seamless with Fieldproxy.

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