Introduction

Competent Pneumatic is a leading wholesale trader in the HVAC space in India.

‍Fieldproxy helps Competent Pneumatic accelerate their field teams and make it easier for these teams to coordinate, automate, and deploy operations faster than ever before. Read on to find out how.

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Obstacles In Competent Pneumatic's Growth Plans 

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Competent Pneumatic is a leading wholesale trader established in 2009. They specialize in Rotary Screw Compressors, Air Dryers, and other related products. The company emphasizes modern technology and machinery to ensure high-quality production. They aim to offer products at competitive rates and ensure customer satisfaction by minimizing flaws and delivering on time.

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These are considerably big pieces of machinery, so the field sales and technician teams have a number of processes that make the entire workflow feel tiresome and repetitive.

They needed a way to streamline this entire process so the data collection aspect of their field teams is not as labour intensive on their field teams as before.

- Sales Visit scheduling

- Implementation Visit records

- Equipment Pre-commissioning monitoring

- Quotes Generation and Data Logging

- Detailed reporting and analytics

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Just take a look at the flow below for one such process that Competent has for collecting data from their field teams.

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How We Solved This For Competent Pneumatic

By implementing Fieldproxy, Competent witnessed significant improvement across their operations.
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Enhanced Job Management

Fieldproxy's job management features enable service technicians to efficiently create, assign, and track job tasks. With real-time visibility into their schedules and comprehensive job details, technicians can prioritize tasks, optimize routes, and ensure timely project completion.

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Streamlined Maintenance Processes

Fieldproxy's maintenance management module enables service technicians to track maintenance schedules, equipment usage, and generate automated reminders for preventive maintenance tasks. This streamlined approach has minimized equipment failures, improved system reliability, and increased customer satisfaction.

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Efficient Callout Coordination

Fieldproxy's communication and coordination features have streamlined the callout process for Competent's service technicians can quickly respond to client requests, coordinate with the necessary teams, and provide timely resolutions to minimize system downtime.

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Streamlined Site Surveys

Fieldproxy's mobile data collection capabilities have revolutionized site survey processes. Service technicians can capture and organize site survey data, including measurements, photographs, and customer preferences, using the Fieldproxy mobile app. This has resulted in improved accuracy during the design phase and reduced project timelines.

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Conclusion

Fieldproxy’s field service automation and field team management solution changes the way businesses operate.
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It helped Competent Pneumatic grow their business drastically, enabling them to save time, but also generate more revenue at the same time. And it can do the same for your business as well.‍

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Need a shareable resource of this case study for your team? Download it below.

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