Company Overview

SpadeWorks helps organizations with their maintenance tasks by providing on-demand, reliable, professional services, so that businesses can operate efficiently and effectively.

They have a history of delivering the highest quality of facility services and equipment for everyone, everywhere.

Naturally, they have a massive field force and service team across India and some developing markets.

Fieldproxy Helps SpadeWorks accelerate their field teams and make it easier to coordiante, automate, and deploy operations faster than ever before.

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Understanding The Requirement

To Help SpadeWorks carry out their massive field operations, we worked with them to understand their root problems and how we can solve them

We Dove deeper into SpadeWorks’ organisational process, Understood exactly what they needed, and how Fieldproxy Would help them achieve it

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OUR SOLUTION?

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GeoFencing

AI-based territory mapping and optimal agent task allocation for newer service and maintance requests

Task Rescheduling

OTP-Based trigger notifications for when installations are not possible and customer visits need to rescheduled

Ticketing

Specific ticketing pages to enable customers to report connection issues and queries

Two-step verification

Collect valuable user feedback and issue resolution confirmation through notifications and OTP-based verifications.

Detailed service reports

Complete faster, higher quality service for all kinds of maintance, and send back log reports in real time

100% Asset control

Complete control and insight over how many assets are being used, where they are being deployed, and when restocking is needed

Activity and ticket logs

Manage all your tickets in one place, assign to different terms and users and generate reports

Complete Transparency

Send email and SMS notifications to let customers know the progress of their open tickets and details of assigned support agents

Think Fieldproxy is the right fit for your business?

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