Introduction

SUN Mobility specializes in providing battery swapping solutions for electric vehicles (EVs). Their approach involves separating the battery from the vehicle and offering it on a ‘pay-as-you-go’ model, which helps make EVs more financially viable.

This model addresses key EV adoption issues such as high upfront costs, range anxiety, and long refueling times

Their technology stack includes:

• Smart Batteries: Lightweight, swappable, and connected lithium-ion batteries.
• Quick Interchange Stations: Allowing for a quick 2-minute battery swap.
• Smart Network: Asset monitoring, fleet management, and user apps

SUN Mobility has a pan-India presence in over 18 cities and collaborates with various stakeholders, including vehicle manufacturers, battery cell technology providers, and fleet operators

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Obstacles In SUN Mobility's Growth Plans 

Installation Challenges

Before implementing Fieldproxy, SUN Mobility faced difficulties in managing and coordinating solar installation tasks. Service technicians often encountered delays due to inefficient scheduling and limited visibility into job assignments. Coordinating with multiple stakeholders and ensuring a smooth installation process proved to be a daunting task.

Maintenance Management

Maintaining solar systems for clients required effective tracking of maintenance schedules, equipment usage, and timely inspections. Without a centralized system, service technicians struggled to stay on top of preventive maintenance tasks, resulting in potential equipment failures and dissatisfied customers.

Callout Coordination

When clients faced urgent issues or breakdowns in their solar systems, SUN's service technicians needed a streamlined process for callout coordination. Prior to Fieldproxy, technicians had to rely on manual communication channels, leading to miscommunication, delayed responses, and increased downtime for clients.

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How Are SUN Mobility Doing Now?

By implementing Fieldproxy, SUN Mobility has witnessed significant improvements across their operations and achieved the following outcomes:

Enhanced Job Management

Fieldproxy's job management features enable service technicians to efficiently create, assign, and track job tasks. With real-time visibility into their schedules and comprehensive job details, technicians can prioritize tasks, optimize routes, and ensure timely project completion.

Streamlined Maintenance Processes

Fieldproxy's maintenance management module enables service technicians to track maintenance schedules, equipment usage, and generate automated reminders for preventive maintenance tasks. This streamlined approach has minimized equipment failures, improved system reliability, and increased customer satisfaction.

Efficient Callout Coordination

Fieldproxy's communication and coordination features have streamlined the callout process for SUN. Service technicians can quickly respond to client requests, coordinate with the necessary teams, and provide timely resolutions to minimize system downtime.

Streamlined Site Surveys

Fieldproxy's mobile data collection capabilities have revolutionized site survey processes. Service technicians can capture and organize site survey data, including measurements, photographs, and customer preferences, using the Fieldproxy mobile app. This has resulted in improved accuracy during the design phase and reduced project timelines.

Conclusion

With the integration of Fieldproxy, SUN Mobility has overcome the operational challenges faced by their service technicians. The streamlined job management, maintenance processes, callout coordination, and site survey efficiency have contributed to increased productivity, improved customer satisfaction, and a significant boost in SUN's growth plans. By leveraging Fieldproxy's capabilities, SUN Mobility continues to deliver reliable solar backup solutions, while providing exceptional service to their clients in an efficient and sustainable manner.

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