About The Company

Sungold Ceramics specializes in producing a wide range of designer floor tiles and digital wall tiles.

They also offer various sanitary ware products, including pedestal basins, wall-mounted basins, and water closets

Their products are known for their quality, craftsmanship, and vibrant color combinations.

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Obstacles In Sungold's Growth Plans

Sungold Ceramics has a growing outside sales operation. They have agents across the Indian subcontinent and wanted a solution that could help their managers simplify how all sales visits were being monitored.

Manual Agent Performance Measurement

Despite having a huge number of field team professionals under their belt, Sungold had a manual approach to how they operate them. This meant that things could be improved in certain aspects along the organization that would help boost sales further.

Slower Communication During Visits

With field teams you also get a fairly more complex organizational chain, and any change or communication takes a long time to reach everyone when you’re doing things manually. This rings true especially when your agents are out on the field. Something needed to change, because faster communication through the chain equals faster execution of ideas and better data-backed results.

A Process To Also Help Log Travel Expenses

Field agents also travel a lot, and any expenses and claims need to be managed effectively. Sungold needed support on this aspect as well, and Fieldproxy was more than happy to deliver.

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Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get A Free Demo

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Sungold Ceramic's Partnership With Fieldproxy

Fieldproxy is proud to have partnered with Sungold to help align their field teams towards the mission and vision of the organizations. Here’s how we helped them overcome their challenges.

1. Updated Sales Visit Processes

Leveraging Fieldproxy’s advanced lead creation and sales visit scheduling features, Sungold's field sales professionals were able to decrease turnaround time drastically. The features helped outside sales professionals perform faster sales visits. How?

• Sales professionals create customer details on the Fieldproxy app
• Manage visits through the mobile app
• Managers get notified immediately when a visit detail is updated

2. Transparent Expense Management 

With a provision for field teams to now add and raise expense requests for their travels, Fieldproxy enabled Sungold Ceramics' managers with an easier way to handle all of their agents’ expense requests and approvals.

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"Fieldproxy provides the support we need to manage the key areas of operation at Indigo Paints. Among other things, it enables us to gain real-time site visit data and support for our processes.” - Divyanshika, HR at Indigo Paints

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How Easy Did We Make It For Sungold?

While traditional field team management solutions take countless hours of development time before clients can even get a look of the product, Fieldproxy took Sungold from onboarding to training to account hand-off within 7 days.

This is thanks to Fieldproxy’s underlying no-code framework, which helps organizations customize the solutions to their liking, saving hundreds of hours a year going back and forth with tech teams for every request.

Couple this with the intuitive dashboards and reports that managers can make sense of in real-time, and you have a winning solution for your field teams.

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