What's On This Page?

• Introduction
• 6 Best Field Service Apps For Android
  
• Closing Thoughts
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Introduction

In today’s business world, competition is cutthroat, and businesses are constantly looking for ways to improve their performance. One of the easiest ways to do this is by improving the efficiency of field service management.

Field service is one of the most valuable parts of a business. It also happens to be one of the most expensive parts. Companies that don't utilize field service management tools stand to lose a lot of money. By improving field service management, you can ensure that your staff are making the most of their time and aren't burning unnecessary fuel.

There are several apps for android on the market that can help you run a more efficient operation.

6 Best Field Service Apps For Android

• Fieldproxy
• Housecall Pro
• SalesForce
• Jobber
• UpKeep
• Onthego

Fieldproxy

With Fieldproxy, automation and sales management have become easy. It removes the everyday struggles of reporting and maintaining streamlined processes to increase productivity efficiently. From scheduling tasks, assigning various resources, planning, and management, Fieldproxy is a go-to solution. Certain essential features include:

• Automations that helps easy task creation and management
• Report generation with detailed analytics unique to each business
• Timeline Reporting that helps gain insights on what happened and when
• Live employee tracking that updates field agents who are on the go
• Simple user interface that is easy to understand and navigate
• Invoice generation and Attendance tracking.

With a 360 degree view of everything happening on the field makes Fieldproxy an efficient Android app for Field service. It is safe to say that it acts as a checklist for ensuring a better customer experience.

As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient. That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.

Ticket Management Solutions

One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.

Schedule Jobs For Field Agents

Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.

Generate Quotes And Estimates

Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.

Raise Invoices And Collect Payments

In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.

Collect Valuable Customer Feedback 

With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.

Dashboards And Reports

Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time.

Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.

Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo

So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.

If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.

Housecall Pro

If there is a clutter-free app that is so simple and easy to use, it has to be Housecall Pro. With its simple UI and various catchy features, this has to be one of the top used Field service Android apps. Since the Field Service industry is customer-centric, Housecall Pro focuses on getting feedback and closing customer loops. The catchy features that make this app more usable are as follows:

• Sales Proposal feature that helps create recurring quotes for customers to book.
• Process payments via the app in an instant and reduce processing rates.
• Get reviews from customers with automatic to follow-ups
• Scheduling, invoicing, estimates, offline booking, all at one place.
• Customized SMS number to reach out to customers
• In-app chat for employees
• Zapier integration
• Reporting

Housecall Pro, on the whole, gives a great customer experience. It can save time for field service agents, which means more time for productivity. With its sleek interface, field service agents can easily manage calls, schedule appointments, and much more. Housecall Pro has many features that make it easy for customer service representatives to give a great customer experience.

SalesForce

If you have field technicians who are driving around spending hours in the car and not getting any work done, then you need to look into a better way of managing those field technicians.

Salesforce has a tool that is built for that purpose. It is called Field Service Lightning by Salesforce, and it has made field service a lot more efficient. Though Salesforce is known for its CRM, it also helps manage work across many sectors. Some of the prominent features include:

• Virtual support that reduces in-person visits, time, and money
• Automations that allow for prioritizing tasks and projects to allocate to agents for efficient service
• Einstein AI helps agents use image recognition to identify problems to prescribe the right equipment to resolve issues faster.
• Analytics that help in making data-driven decisions faster.

In the world of field service, you need to be able to service customers when they need you to — fast. And as more companies go mobile, you also need to be able to support them outside of the office and on the field. Field Service Lightning app has the flexibility to support both simple and complex field service operations. Hence it is a trusted choice by numerous companies.

Jobber

Jobber is an all-in-one File service app that lets businesses track and manage their field services. There are essentially many features in this app that have changed the way businesses work in the field. Gone are the days when the field agent had to wait for confirmation from the owner to start work, make payment, or invoice. Jobber has it in the same place where Field agents can perform several operations and complete tasks. Some of the features include:

• Check and approve quotes.
• Make payments
• Job updates
• Automatic follow-ups
• Batch Invoicing

Jobber on iPhone is good for efficient data tracking, on-the-go invoicing, and payments. All this happens without the employees having to lift a finger and also the customer without having any trouble with the services taken. Of course, the best Jobber alternative is Fieldproxy, but you might consider going for this if you have a higher budget.

UpKeep

The core reason UpKeep exists is reliability and maintenance. The two critical aspects of a business are taken into consideration, and everything else revolves around it. The app provides various features like a Contact database, inventory management, work order management, Contract, and license management. The noteworthy aspects of this app are:

• Centralized Command Center ensures leaders, employees, and teams work collaboratively to help customers during critical situations.
• Dispatch management
• Analytics and ROI represent the life cycle of the services and maintenance.
• Advanced IoT for monitoring and performance
• Seamless integration

UpKeep continues to improve in providing help and understanding businesses that constantly want to leverage the use of technology.

Onthego

With more and more businesses moving towards a mobile workforce, it's more important than ever to have a way to keep your team connected and on the same page. With an app like Onthego, you can rest assured that you will always have a channel to communicate with your team and track their progress across the day.

This app will not only help you keep track of your workforce, but you'll also be able to improve your business by filling in the reports of your customers and proving the value of your service. Some of the salient features include:

• Notifications to customers on their request status
• Service forms that save time with getting necessary details from customers
• Tracking jobs and service requests carried out by the Field service agents.
• Track spares available in the inventory.
• Invoicing and quotations in real-time
• Customer feedback

Onthego is another excellent solution to optimize field services and provide support to businesses to track and improve their workforce.

Closing Thoughts

With today’s technology, there are many different ways to stay on top of your field service management. As an example, there are many different mobile apps that can help you stay organized and improve your overall productivity. In this blog, we will talk about some of the best android apps for field service management.

Frequently Asked Questions

1. What is Fieldproxy?

Fieldproxy is a Field Service Management tool that caters to all different aspects of Field service in one place. Creating workflows for assigning tasks, attendance, scheduling jobs, monitoring field service agents or technicians, reporting, collaboration, and customer feedback - all at one place ensures efficiency and quality of customer experience. Fieldproxy is a software tool that is designed specifically for field service management that has the following key features:

Workflows: Creating workflows establishes that technicians carry out hassle-free processes in providing a better experience for customers. The workflows ensure that timely actions occur and work is carried as per the designed processes.

Reporting: The reporting feature provides insights on various metrics like group or individual performance, volume trends, resolution time, tasks, and customer feedback.

Managing tedious volumes of resources and goods is taken care of by the Inventory management.

Expense Tracking: When Field technicians update the tasks and the costs related to a particular service, they are tracked in the tool automatically.

Active Dashboard: The Active/Live dashboard gives a real-time view of the tasks being carried out and updated by the technicians. It also provides transparency across the management on how the performance is.

Fieldproxy is extensively used to make field technician's life better and ensures customers get their issues resolved at a faster rate.

2. What is FSM Software?

Field Service Management (FSM) software is a one-stop software for businesses to track various essential processes carried out during field service. FSM software helps automate tedious tasks and maintain the overall customer experience. It includes creating workflows, scheduling, attendance, and reporting, which are essential for understanding the pain points and improving the service provided.

Businesses often face problems that require on-site help and quicker resolutions. But there could be times when they are last minute or unannounced. To avoid such last-minute delays and make technicians available at all times, it is crucial to know and update the details of the customers and the agents working on the field. FSM software helps tackle this problem with the help of automation and live to update using the dashboard.

FSMs not only act as a software used solely by businesses but also by the technicians to update, change and make appointments on the field for providing quick solutions.

Apart from that, the FSM gives insights into how well each technician performs and how efficient they are in solving customer queries. It also helps get feedback from the customers and ensures productivity among the technicians to provide valuable service.

Considering Customer experience is a key factor, FSM ensures that it is taken care of.

3. What is a Field service organization?

A field service organization helps resolve customer problems face-to-face, to put it simply. It is a customer-centric organization that manages work across all teams and provides on-time support to customers. A field service organization is challenging in its ways and has various functionalities.

• Real-time information and problem-solving
• Ensure quality and quick resolution
• Automated processes
• Analysis of Data for further improvement.

Some industries in Field service are Telecom, retail, health care, construction, utilities, etc. All these require proper planning of staff, timely delivery of services and goods, feedback, and a good customer experience. A Field Service Organization must ensure that there are field service agents and technicians available at the right time to ensure processes are smooth and there is no backlog. With an increase in the need for help by the customers frequently, it is important to check on a regular basis on how well the performance is and tweak as and when it is required.

As much as it is the field that is rewarding with connections and networks, it is important to know what the organization does and why it does. Once it is all set, there needs to be constant training and upskilling of all the employees in the organization to maintain consistent delivery of the excellent experience.

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