we've outlined some of the best customer feedback management tools available in 2023 to help field service businesses collect and analyze feedback more effectively.
Mohana
3 min
May 31, 2023
What's On This Page?
Introduction
Fieldproxy
Features of Fieldproxy
Surveymonkey
Sender
Hubspot
Surveysparrow
Conclusion
Introduction
Customer feedback is essential for businesses to grow and thrive in today's competitive market. As a business owner, you need to know what your customers think about your products or services to make informed decisions that drive growth. However, managing customer feedback can be a daunting task, especially for field teams.
In this blog post, we've outlined some of the best customer feedback management tools available in 2023 to help field service businesses collect and analyze feedback more effectively.
Fieldproxy
Surveymonkey
Sender
Hubspot
Surveysparrow
Fieldproxy
Fieldproxy is a comprehensive field service management tool that includes a customer feedback collection feature. With Fieldproxy, field teams can collect feedback from customers in real-time, and managers can analyze and act on that feedback to drive improvements in products and services.
Features Of Fieldproxy:
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient.
That's where Fieldproxycomes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
Ticket Management Solutions
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Schedule Jobs For Field Agents
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Generate Quotes And Estimates
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
Raise Invoices And Collect Payments
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
Collect Valuable Customer Feedback
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Dashboards And Reports
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time.
Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
SurveyMonkey is a popular survey tool that can be used for customer feedback management. It provides businesses with a range of survey templates, and the ability to create custom surveys to collect feedback from customers.
Features:
Survey sharing with fine control over who can view and edit
Multilingual surveys
Free integrations with popular collaboration apps
All file type exports (CSV, PDF, PPT, SPSS, XLS)
Advanced analysis features.
Starting Price: 18$ /month
Sender
Sender is a full-suite marketing automation solution that you can use to schedule, send, and automate customer feedback surveys.
Sender allows you to set up elaborate automation sequences that can be triggered based on user behavior. So, you can send feedback surveys when customers are most engaged.
Features:
Automate feedback surveys across SMS or email;
Marketing automation sequences based on multiple triggers;
Drag-and-drop popup builder;
Behavioral segmentation and activity tracker;
Integrations with all major CRM, CMS, and eCommerce platforms.
Starting Price: 8$/month
Hubspot
Hubspot is a Customer Service Software that has all the necessary tools for marketing, sales, customer service, and content management. With Hubspot’s Customer Feedback tool, you can create surveys to gather feedback and deploy them via email or on your website. Hubspot’s focus is on usability, so there aren’t many customization options available.
Features:
Free Online Form Builder
Net Promoter Score (NPS) Surveys
Customer Satisfaction Score (CSAT) Surveys
Customer Effort Score (CES) Surveys
Starting Price: Starts at $800/month
SurveySparrow
SurveySparrow is an all-in-one experience management platform that offers the following products: Enterprise Survey Software, NPS Software, Offline Surveys, 360° Assessment, Chatbot for Website, and API. Surveys made on SurveySparrow are responsive, highly engaging, and user-friendly. The customization options are quite limited, so this aspect could use some improvement.
Features:
Multi-language surveys
Video surveys
Visual Workflows
API, Webhooks, Integrations
Conversational forms
Starting Price: $19 / month
Conclusion
By using a customer feedback management tool like Fieldproxy, you can gain insights into customer needs and preferences, improve customer satisfaction, and drive growth for your field service business. So, start exploring these tools today and find the one that best suits your business needs!
