About The Company

Mauli Cable and Internet Network is a prominent provider of digital TV and broadband internet services. Here are some key points about their operations:

• Services: They offer a range of broadband packages with speeds from 25 Mbps to 100 Mbps, as well as digital cable TV services with various channel options, including free-to-air, standard, high definition, and near video on demand
• History: Established in 1991 by Mr. Sunil Bharadkar, Mauli has been serving customers for over two decades
• Mission: Their mission is to provide reliable and high-quality cable and internet solutions, incorporating smart and cost-effective technologies
• Customer Support: They emphasize customer satisfaction with readily available support and quick service

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Obstacles In Mauli's Growth Plans

Mauli is headquartered in India, and has its operations span the country. They have a large-scale field service team that works on service management for telecommunication towers.

It struggles with a few key challenges that Fieldproxy helped solve for

• Callout Coordination
• Site Survey Efficiency
• Maintenance Management
• Service Support And Asset Tracking
• Location Intelligence

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Mauli has a massive outside Service operation. Their teams are out on the field nearly every single day, creating leads and opportunities for the company. The field agents have a set hierarchy, with managers and different reporting hierarchies. Consequently, managing all of these users can get cumbersome really quickly.

With the onset of the COVID-19 pandemic, things got a bit more hectic. Fieldproxy came into the picture with its host of readymade solutions, enabling Mauli Network to launch swiftly and execute their operations at a higher level, without having to spend a lot of hours patiently waiting.

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Mauli's Partnership With Fieldproxy

Service Team Management

Leveraging Fieldproxy’s advanced lead creation and Service visit scheduling features, Mauli's field Service professionals were able to decrease turnaround time drastically. The features helped outside Service professionals perform faster Service visits. How?

• Service professionals create leads and prospects on the Fieldproxy app
• Schedule visits through the mobile app
• Take down orders and Service requests
• Managers get notified immediately when a sale is made
• Even if a sale is not made, a follow-up visit is scheduled from the mobile app itself

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Location Intelligence for Active Monitoring

Fieldproxy's solution has provided Mauli with real-time location tracking of their sales team. This has enabled them to monitor their field sales team activities, gain visibility over the field, and ensure they are following the assigned Job schedules. With this enhanced visibility, Mauli has been able to optimize their sales operations, identify potential bottlenecks, and make data-driven decisions to improve productivity.

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Territory Based Data Access And Privacy

With Fieldproxy’s highly flexible role builder and team management systems, it became incredibly easy for Mauli to manage and deploy all of their field teams with just a few clicks.

Creating a hierarchical structure and allocating tasks and schedules to specific teams and resources becomes seamless with Fieldproxy.

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Need a more detailed downloadable resource of this client story? Get it right here.

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